Banksia Court · Episode 5
How to send notices to owners, renters or one block
The pool is closed. The owners know. The renters do not.
Read the comic as text
Panel 1: The pool pump is broken. Deb hangs a POOL CLOSED sign: "Emailed. Done."
Panel 2: Tyler, with a towel: "Pool day!"
Panel 3: Tyler at the closed pool: "Nobody told me!"
Panel 4: Deb: "I emailed the owners." Tyler: "I rent." The dog swims anyway.
Why notices miss people
Many complexes only have email addresses for owners. Owners who rent out their unit often do not pass notices on, so the people who actually live there never hear about the pool, the water or the pest spray. Then the opposite happens: everything goes to everyone, and people learn to ignore it.
Getting each notice to the right people
- Keep one list of everyone who lives there. Owners who live in, owners who rent out, and renters, each marked as such.
- Decide who needs it. A pool closure is for everyone living there. A levy notice is for owners. Gutter works on block C are for block C.
- Use the residents' phones. Renters change often. A link or QR code they can join themselves keeps the list up to date without you chasing it.
- Put the notice where the problem is too. A sign on the pool gate still helps. It is a backup, not the plan.
- Check who has seen it. If you can see who has not opened it, you know exactly whose door to knock on.
How Verge does it
Verge is a small app for townhouse complexes of 8 to 200 houses. Residents report problems with a photo, you send notices to the right people, tradies get one link with everything, and the monthly report builds itself. Residents do not need to install anything from an app store.
See the 2-minute demo